DLP – Managing the forgotten project stage
The post practical completion stage or post-handover can often be called the warranty or defects liability stage. For a great many projects this is too often the forgotten stage of the work. The focus is on contract completion, handover and those critical project payments which overshadow the final stage of the project. For many, the Warranty or DLP stage is treated as a 12 month period to finish unfinished work of defects.
Part of the problem is that the scope of services is hidden in the specifications for each trade and that each consultant responsible for the specification holds their own subjective view on the scope and responsibility for delivery
For example, the Mechanical Services Specification can include replacement of the construction filters with new filters during the DLP term plus the regular preventive maintenance for the next 12 months. Other examples can be Landscaping, where the first 3 months includes mowing and weeding, watering and for the remaining 9 months services are limited to replacement of dead plants only.
The exact scope can be subject to clauses in the specification like ‘undertake all required routine services in accord with manufactures or statutory requirements. In effect, the exact scope is yet to be defined until the Operations and Maintenance Manuals have been completed.
Added to this is the risk to longer-term product warranties where the owner cannot verify that proper servicing of the equipment has been undertaken.
So how can this be improved? Here are some quick points to consider when managing the final project stage.
- Check the all the trade specifications for hidden post-handover or DLP requirements especially those where some form of regular servicing is required
- Develop a schedule for each affected sub-contractor and seek their confirmation on the exact services to be delivered over the DLP
- Confirm with the owner the scope of servicing and the role of an in-house or incumbent maintenance providers
- Confirm the statutory services that are required and review the O&M Manuals to ensure the scope is covered
- Create a log book system and ensure sub-contractors complete each service and provide the right documents to verify the works
WebFM’s OmTrak enables builders, subcontractors and clients to produce and review O&M Manuals online. With a simple flick of a switch, the maintenance schedules within the O&M Manuals can be activated for OmTrak’s Site Works App. Once the scheduled servicing is on, each sub-contractor will receive regular work notifications via email. They can then record the details of the service with supporting photos and documents. The system produces ongoing status reports and upon completion a log book for handover to the client.
Contact WebFM to find out how we can help.